Guarantee

At City Flowers our guarantee is simple.

In regards to the quality of our flowers:

If for some reason you are not satisfied with the flowers we have delivered, please notify us within 2 days of placing your order and we'll replace or refund it.

In regards to the timeliness of our deliveries:

If for some reason your flowers were not delivered when you requested AND if this delivery was guaranteed by us as per our deliveries section , we’ll refund the value of your order. Please see our deliveries section to know more about cutover times and peak holiday schedules.


Flower Arrangements

We make every effort to ensure that your flower choice is exactly the same way you see it on the site. There are times however when this may be impossible due to various factors including local availability and seasonal variations. If a selection is unavailable, we will substitute it with a selection of similar design, colour, quality and price.


Delivery

Please see our deliveries section


Currency

All prices on cityflowers.co.nz are listed in New Zealand dollars (NZ).


Credit Cards

We accept Paypal and selected credit cards for payment


Substitution

Substitution may be necessary to ensure your arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.


GST

Our products and services attract a Goods and Services Tax (GST) of 12.5% if delivered in New Zealand. All prices advertised are inclusive of all taxes.


Images

Please note that images are for illustration purpose only. Delivered products may exhibit some variations due to seasonal availability of blooms/products.


Regional/Public Holidays

please note that due to Public and Regional holidays occurring in different states and towns on different days, we cannot guarantee deliveries on these days due to florist closures.